Dianah Wilson Jackson

About Dianah Wilson Jackson

As a Customer Service Representative at SurePayroll, I handle inbound calls assisting clients with payroll issues and questions concerning their account information. With over two years of experience in servicing Medicare Advantage members and supporting inbound sales calls for travel packages, I have developed strong problem solving and communication skills that enable me to deliver excellent customer service and satisfaction.I also have a background in human resources management, having obtained a certification from the University of South Florida St. Petersburg and a BBA from Edward Waters University. I am passionate about helping people and businesses achieve their goals and enhance their performance. I am always eager to learn new skills and strategies to improve my effectiveness and efficiency as a customer service professional.

Experience

1. Business Operations Specialist

   TP

   May 2026 — Present · St. Petersburg, FL, US

Education

• Edward Waters University (Official)

  BBA, Business Administration, Mgmt.

  1989 — 1994

• University of South Florida St. Petersburg

  Human Resources Certification, Human Resources Management

  2004 — 2004

Skills

• Public Policy
• Leadership Development
• Customer Service
• Grant Writing
• Leadership
• Supervisory Skills
• Public Speaking
• Government
• Nonprofits
• Microsoft Office
• Event Planning
• Community Outreach
• Recruiting
• Nonprofit Organizations
• Interviewing
• Microsoft Word
• Human Resources
• Access
• Training
• Microsoft Excel
• Organizational Development
• Policy