Diana Gray
Cx Operations Lead @Benifex
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WORK HISTORY
Cx Operations Lead @Benifex
GB
ABOUT DIANA GRAY
With decades of experience leading Customer Experience, Customer Success, and Support teams, I am now focused on developing and implementing strategies to scale and automate customer operations while driving cost efficiencies.Over the past 2 years, I have been dedicated to designing, deploying, analysing, and optimising AI agents to deliver exceptional automated customer experiences across support centres and SaaS products. My work utilises tools such as Intercom Fin AI (based on Anthropic Claude models) and Microsoft Co-pilot (powered by OpenAI GPT-5).
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