Diana Gomez

Regional Center of Excellence Manager-hr @Epiroc

Mexico City, MX
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2022 — Present

Regional Center of Excellence Manager-hr @Epiroc

Mexico City, MX

Led a team of HR specialists to implement RCoE services across 11 countries in the Americas. • Championed initiatives to streamline HR processes, enhancing collaboration with local teams. • Achieved a reduction in time to fill from over 90 days to 60 days within the first year. • Cultivated a culture of innovation, resulting in an NPS above 60 from hiring managers and candidates.

EDUCATION

N/A

Universidad Panamericana

Master's degree, Human Resources Management and Services

2008 — 2010

Vatel France

Pre-Master degree in international Hotel Management, Hospitality Administration/Management

2016 — 2016

Escuela Bancaria y Comercial

Diploma of Education, Human Resources Management/Personnel Administration, General

2013 — 2013

Tecnológico de Monterrey

Diploma of Education, Business Administration and Management, General

2006 — 2008

Escuela Bancaria y Comercial

Bachelor's degree, Hospitality Administration/Management

N/A

University of Cambridge

CELTA, Certificate in Teaching English to Speakers of Other Languages, Teaching English as a Second or Foreign Language/ESL Language Instructor

2009 — 2011

Université de Perpignan - UPVD Alumni

Diplôme d’Université Pre- International Management in Tourism and Hospitality, Tourism and Travel Services Management

SKILLS

Hospitality IndustryHotel ManagementTalent DeveloperTeam LeadershipCustomer ServiceFood & BeverageFront OfficeRestaurantsSatisfacción Del ClienteGestión Del RendimientoGerencia De HotelesHosteleríaAdministración Y Dirección De EmpresasPreinauguraciónRecepcionistaPre-OpeningAnálisis De IngresosAlimentación Y BebidasServicio De Atención Al ClienteSistemas De Gestión De BienesEntrenamientoRestauración (Restaurantes)HospitalidadGestión Y Dirección HoteleraHotelesFrancésHospitalityÓperaGestión De HabitacionesHotelsMicrosGestión De HosteleríaTurismoBusiness Travel ManagementNegociación Con ProveedoresRelationship ManagementNegociationDrive for ResultsTenazHospitality Management

ABOUT DIANA GOMEZ

With over 16 years of experience spanning the hospitality, corporate travel, automotive, and mining industries, I currently serve as the Americas CoE Manager-HR at Epiroc. Leading a skilled team of three managers and over twenty specialists, I oversee comprehensive HR operations across the Americas, reporting directly to the VP of HR. My focus lies in streamlining processes, fostering continuous improvement, and driving collaboration with regional HR teams to enhance operational efficiency and agility. My mission is to build a culture of innovation and excellence, enabling professional growth and aligning HR processes with organizational goals. By championing standardized practices, our team has optimized resource utilization and strengthened HR\'s strategic impact. My career reflects a commitment to delivering measurable results through teamwork, process enhancement, and a people-first approach to leadership.

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Diana Gomez — Regional Center of Excellence Manager-hr at Epiroc in Mexico City, MX | Unifers