Diana Gaitán
Sr Customer Success Manager i @Seegrid
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WORK HISTORY
Sr Customer Success Manager i @Seegrid
EDUCATION
Mays Business School - Texas A&M University
MBA, Business Administration
California State University, East Bay - Continuing Education
Post-Bachelor Certificate, International Business
Texas A&M University-San Antonio
Master of Business Administration - MBA
Universidad de Los Andes
Bachelor of Science, Industrial Engineering
SKILLS
ABOUT DIANA GAITÁN
Extensive experience in sales operations and supply chain within the technology industry. Expert at aligning solutions with customers\' requests in a way that keeps customers engaged and allows internal clients to deliver lean results that add value to stakeholders. Skilled at leading cross-functional, multicultural, and remote teams, managing large and complex projects, building solid relationships with key stakeholders including customers, vendors, distributors; assertively resolving crises and solving problems, negotiating favorable solutions, producing results under stress, and coaching others; with a strong business vision and customer orientation. Persuasive communicator, analytical thinker, and result-oriented. Bilingual (EN/ES). Areas of expertise: Project Management | Customer Success Management | SLA Agreement Management | Safety Measures | Customer Standards | Quality Control | Quote and Proposal Writing | Training and Development | KPIs Development and Implementation | Sales Operations Management | Lean Tool Methodologies | Risk Cause Analysis | Compliance | Crisis Management | Knowledge of Tableau| Supply Chain Management| Inventory Management |
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