Diana Gaitán
Transforming Material Flow with Autonomous Mobile Robots (AMR\'s) | Sr. Customer Success Manager
- Role
- Sr Customer Success Manager i at Seegrid
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Diana Gaitán
Extensive experience in sales operations and supply chain within the technology industry. Expert at aligning solutions with customers\' requests in a way that keeps customers engaged and allows internal clients to deliver lean results that add value to stakeholders. Skilled at leading cross-functional, multicultural, and remote teams, managing large and complex projects, building solid relationships with key stakeholders including customers, vendors, distributors; assertively resolving crises and solving problems, negotiating favorable solutions, producing results under stress, and coaching others; with a strong business vision and customer orientation. Persuasive communicator, analytical thinker, and result-oriented. Bilingual (EN/ES). Areas of expertise: Project Management | Customer Success Management | SLA Agreement Management | Safety Measures | Customer Standards | Quality Control | Quote and Proposal Writing | Training and Development | KPIs Development and Implementation | Sales Operations Management | Lean Tool Methodologies | Risk Cause Analysis | Compliance | Crisis Management | Knowledge of Tableau| Supply Chain Management| Inventory Management |
Experience
Sr Customer Success Manager i
Sep 2022 — Present
Education
Mays Business School - Texas A&M University
MBA, Business Administration
2010 — 2011
California State University, East Bay - Continuing Education
Post-Bachelor Certificate, International Business
Texas A&M University-San Antonio
Master of Business Administration - MBA
Universidad de Los Andes
Bachelor of Science, Industrial Engineering
Skills
- Manufacturing
- Microsoft Excel
- Analytics
- Business Strategy
- Team Leadership
- Analysis
- Analytical Skills
- International Business
- Customer Service
- Data Analysis
- Logistics
- Customer Satisfaction
- Forecasting
- Strategic Planning
- Supply Chain Management
- Team Building
- Management
- Supply Chain
- Process Improvement
- Leadership
- Time Management
- Business Process Improvement
- Negotiation
- Spanish
- Operations Management
- Market Research
- Lean Manufacturing
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