Diana Fazzare Reinstein

VP Credit Territory Manager @Citi

Responsible for success of Citibank and Sears branded MasterCard and private label credit card. Accomplished through leveraging strong relationships with district and leadership, developing and implementing strategic plans, teaching, training, coaching and motivating sales teams.• Cultivate and leverage professional relationships with district and store leadership to ensure a shared vision and consistent messaging to create a successful sales and credit culture.• Analyze corporate reporting and monitor store attainment. Utilize results to assist stores in identifying opportunities to improve results.• Assess needs and develop training programs for store staff based on Adult Learning Theory. Evaluate results.• Provide interactive training allowing participants to learn through discovery and individual learning preferences.• Build and implement train the trainer programs to enable leadership to effectively develop top notch teams. • Design post training materials such as sell sheets, pocket cards, and handouts to be utilized as practice and review to reinforce learning.• Schedule regular store visits to maintain focus on Citi products and services, ensure visual presence through signage and collateral placement per monthly sales plans, discuss numbers and strategy for success, motivate and inspire individuals to achieve top performance.• Work with corporate marketing to revise and improve marketing material to create enhanced awareness.• Observe sales team, capitalize on teachable moments by providing on the spot coaching and conducting role plays to inspire top performance.• Notable accomplishments include: • L.A. is the #1 market in exceeding goals since 2016.• Recognized as a leader in teaching and training by internal team and client.• Successfully lead a team of peers to develop and conduct training to launch a new field deployment tactic for Field Sales Managers across the country.