Diana Kogan

About Diana Kogan

Business operations leader with expertise in AI-driven tools, strategy, and scalable process design. Proven track record in marketplaces and high-growth startups, driving initiatives that improve customer retention, LTV, and operational efficiency.Experienced in leading cross-functional teams, managing large-scale projects, and building processes across product operations, sales, and finance. Skilled in testing hypotheses, analyzing results, and generating actionable recommendations that guide next steps and influence executive decision-making.Core Skills: Business & Operations Strategy | AI Innovation | Data-Driven Decision Making | Marketplace & Ecommerce Ops | Program & Project Management | Startup Scaling | Cross-Functional Leadership | Customer Retention

Experience

1. Senior Manager, Business Operations

   Justanswer

   May 2024 — Present · San Francisco, CA, US

   I lead cross-functional teams in building and testing AI-driven tools that result in substantial adoption and that meaningfully impact customer outcomes. I also create processes that promote more efficient and effective execution, and drive initiatives to measure and scale success.

Education

• UCLA

  BS, Mechanical Engineering

  2007 — 2011

• The University of Chicago Booth School of Business

  Master of Business Administration (MBA) - Full Time, Marketing Management, Strategic Management, Entrepreneurship

  2014 — 2016

Skills

• Process Improvement
• Management
• Engineering
• Matlab
• Cad
• Pcb Design
• Business Strategy
• Business Process Improvement
• Pro Engineer
• R
• Strategy
• Product Development
• Cross-Functional Team Leadership
• Finite Element Analysis
• Data Analysis
• Strategic Planning
• Labview
• Microsoft Office
• Project Management
• Solidworks
• Product Management
• C++
• Mechanical Engineering
• Leading Cross-Functional Teams
• Financial Analysis