Diana dal Zotto
Design Director @Bitmama
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WORK HISTORY
Design Director @Bitmama
Milano, IT
At Reply Bitmama I coordinate and lead the team of Service, UX and UI Designers and UX Researchers on the agency\'s numerous design projects.KEY ACHIEVEMENTS- Revamped a design business unit by defining a clear vision, streamlining operations, and bridging skill gaps, driving significant improvements in performance and profitability- Provided strategic direction for the design business while overseeing planning, design operations, recruitment, and career development for the Design Team, cultivating a culture of accountability and collaboration- Introduced AI-powered tools into the design process, enhancing the creation of personalized experiences for both customers and employees.MAIN ACQUISITIONS- Consolidation of Strategic & Business Design- Hyper-personalized user journey design- Employee experience design - Extensive field research- Advanced Design Systems and Design Tokens- Consolidation of Financial Services knowledge- Design by and for GenAIMAIN CLIENTSEni, Italgas, Axpo, Unicredit, Bper, Azimut, Webuild, Unieuro, iGuzzini
EDUCATION
Politecnico di Milano
Master's degree, Industrial and Product Design
SKILLS
ABOUT DIANA DAL ZOTTO
I believe in the power of design to make the world a little better, one experience at a…
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