Diana Blankson
Head of Commercial Operations @Caspian One
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WORK HISTORY
Head of Commercial Operations @Caspian One
Bournemouth, GB
Aligning Sales, Delivery and Marketing under a unified operational framework to achieve growth objectives. Collaboration across departments to optimise lead generation, customer satisfaction, and revenue efficiency. Analyse and optimise the revenue cycle from lead to placement, driving forecasting accuracy, conversion rates and pipeline management. Monitor and report on key revenue metrics, providing insights to inform strategic decisions and support data-driven planning. Leverage account performance data to refine sales, delivery, and marketing strategies for sustainable revenue generation.
EDUCATION
Chartered Management Institute
Level 5 Diploma CMgr MCMI, Leadership and Management
Durham University
Bachelor of Science BSc.(Hons), Applied Psychology
SKILLS
ABOUT DIANA BLANKSON
Renowned for my problem-solving capabilities and process optimisation skills. My achievements include implementing a robust account management framework and enhancing performance management through SMART objectives. I thrive on removing complexity, facilitating connections, and eliminating chaos, consistently delivering solutions that keep our operations smooth and efficient. As Sales & Operations Manager at Caspian One, I manage the operation of the entire sales team, focusing on strategic client acquisition, practice management, and enhancing team performance. My role involves crafting operational strategies, developing sales processes, and maintaining strong customer relationships to ensure successful deal closures and problem resolution. At Caspian One, we create partnerships in which technology, innovation and human ingenuity combine seamlessly, empowering individuals and organisations to optimise their full potential. Our teams are solving technology-driven, resource-based and project-delivery challenges for clients throughout the Financial Services and Broadcast Media industries - where demand dictates speed, scale, and commercial flexibility. Professional services include Resource Augmentation, Managed Outcomes for technology projects, and Specialist Skills Acquisition.
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