Diana Turco

About Diana Turco

I am a Lead Customer Success Manager at UKG. In this role, I provide world-class service to our client partners and internal teams to ensure we are executing on the initiatives and strategies to further the growth and success of our partners\' overarching goals and vision.

Experience

1. Lead Customer Success Manager

   UKG

   Feb 2025 — Present · Omaha, NE, US

   As a Lead Customer Success Manager, I manage a portfolio of Midmarket and/or Enterprise customer accounts and act as an ambassador of UKG’s customer experience. I develop a deep understanding of the product suite utilized by our customer base, staying current with feature releases and core value drivers within UKG’s solutions. I build and maintain relationships with key customer stakeholders, influencers, primarily power users and system administrators, aligning engagement with the strategic account plan to ensure customers fully leverage our platform to achieve their business goals. Ensuring communication between the client and internal teams, managing timelines, deliverables, analytics, and leading trainings, driving project setup, implementation, and delivery steps to help maintain client engagement and retention.

Education

• University of Nebraska at Kearney

  Bachelor of Business Administration, Marketing

  2007 — 2012