Diana Feeley
Senior Customer Success Account Manager @ Microsoft Defense Industry Base | Customer Success, Technical Support
- Role
- Senior Customer Success Account Manager at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Diana Feeley
With over 30 years of experience in cyber operations support, information assurance…
Experience
Senior Customer Success Account Manager
Oct 2021 — Present · Redmond, WA, US
My role involves leading the strategic execution of program planning and customer-facing program reviews, prioritization of engagements, and managing key stakeholder and executive expectations to deliver ongoing customer success-Engage in conversations with customers, demonstrate alignment between customer objectives and the current Microsoft portfolio of work, and proactively identify, monitor, and mitigate actual and potential blockers to consumption and utilization of Microsoft products and services that help our customers efficiently and effectively accomplish their mission-Identify and align Microsoft solutions and technical capabilities to customer needs, gather information on business and IT objectives for customer organizations, and influence/equip key customer stakeholders in making timely decisions on how to leverage our technology to enable mission success-Leading with a GROWTH MINDSET, build and coach others on customer, partner, and internal stakeholder engagement strategy and models. Through technical and user workshops, adoptiion, proof of concept, operationalizing and assessing effectiveness of Microsoft products and services, provide customers TRUST in their investments.Overall, my role focuses on driving customer success and building strong relationships with customers and partners.
Education
Western Governors University
Master of Science (MS)
2016 — 2018
University of Phoenix
Bachelor's Degree
2008 — 2011
Community College of the Air Force
Associate of Science - AS
1998 — 2002
Jemez Valley High School
High School Diploma
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