Diana O.
Senior User Experience Researcher | Mixed Methods
- Role
- Senior User Experience Researcher at GEICO
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Diana O.
Senior UX Researcher with 8+ years experience conducting qualitative and quantitative research that maximizes business impact to create enjoyable user experiences for global products at Fortune 500 companies. I’m a user experience researcher who brings a curious and empathetic mind to all projects. I strive to bridge the gap between engineers and users by ensuring the user’s voice is heard and translated to actionable recommendations throughout the design, implementation, and release process. I’m organized and detail-oriented and I apply these traits to ensure projects are completed thoughtfully and efficiently. My UX skills are strengthened by an educational background in computer science and industry experience in project management and support engineering.Qualifications• 7 years of experience in UX research• M.S. in Human Centered Design and Engineering, University of Washington• B.A. in Economics and minor in Computer Science from Boston College • Demonstrated analytical and critical thinking skills in research studies• Effective verbal and written communicator • Highly focused and detail oriented with strong organizational capabilitiesUXR Skills• Usability Testing• Contextual Inquiry• Heuristic Evaluation• User Interviews• Diary Studies• Storyboarding• Survey Design• Personas/Scenarios• Benchmarking• Card Sorting• Competitive Analysis• Wireframing• Ethnography• Field Studies• Affinity Diagraming• Tree TestingTech Tools• dScout• UserTesting• R• SQL• Figma• Qualtrics
Experience
Senior User Experience Researcher
Jan 2025 — Present
Education
Boston College
Bachelor of Arts - BA, Economics
University of Washington College of Engineering
Master’s Degree, Human Centered Design and Engineering
Boston College
Minor, Computer Science
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