Diana Murphy
Business Operations Manager @CertaPro Painters
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WORK HISTORY
Business Operations Manager @CertaPro Painters
Directed day-to-day operations of a residential and commercial painting company, overseeing 20+ projects per month and delivering 95% on-time completion.• Managed crew scheduling and resource allocation, increasing job site productivity by 20% while reducing labor downtime.• Controlled budgets and vendor negotiations, cutting material costs by 15% annually without sacrificing quality.• Implemented standardized operating procedures, reducing project errors and rework by 30%.• Grew annual revenue by $500K+ through improved client retention, upselling services, and referral programs.• Strengthened customer relationships by establishing post-project follow-up and quality checks, resulting in a 90%+ customer satisfaction rating.• Supervised and trained a team of 10–15 painting professionals, improving employee retention by 25% through professional development and performance incentives.• Launched performance tracking systems for labor, materials, and project timelines, improving forecasting accuracy by 35%.• Negotiated contracts with subcontractors and suppliers, increasing profit margins by 12%.• Partnered with sales and marketing teams to design competitive bids and proposals, achieving a 40% increase in project wins.• Streamlined client ticketing process with a custom CRM solution, handling over 100 tickets weekly, resulting in a 30% improvement in response times and a 15% increase in customer satisfaction ratings.• Developed and implemented an interactive FAQ system that reduced incoming customer support tickets by 10%, increasing team efficiency and customer satisfaction rates.
EDUCATION
University of North Georgia
Computer Science & English
Kennesaw State University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Milton High School
N/A, High School/Secondary Diplomas and Certificates
ABOUT DIANA MURPHY
Experienced project coordinator with a proven ability to manage complex initiatives…
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