Diana M.
Associate Director | IT Risk Management, Business Transformation
- Role
- Associate Director at PepsiCo
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Diana M.
18+yrs exp in designing, Implementing and supporting large scale IT projects. Persuasive & influential C-level professional with experience in IT Service Delivery, Customer Success Management, IT Consulting, Logistics, FMCG and Product Development industries. Excellence in setting the vision & strategic plan for the IT Service Delivery, leading in positive interactions, collaborations and drove organizational growth Managed global tooling competency of 800+ people across Service Management, Service Assurance, Reporting, and Automation tooling solutions, managing a P&L of $50M Champion with a strong focus on quality & governance, and acts a catalyst for change, facilitating continuous process improvements for transformative results and delivering peak-performing teams / improved frameworks Executed more than 15 projects of TCV ($5M -$250M) in Service Management, Service Assurance and Automation for various clients across 90+ geographies spanning across IT Consulting Business, FMCG, Beverage, BSFI, Manufacturing and Logistics industries, bringing creative solutions to every day service delivery challenges Worked closely with industry practices and leading alliance partners to direct the design, development and launch of highly profitable service offerings. Experienced in Architecting, design, development and delivery of Enterprise Service Management Platform solutions.Servicenow 10+YRS exp Provide strategic thought leadership to develop and execute plans that expand innovative offerings and enhance value stakeholders and clients. Drive the co-curation of new products and solutions tailored for GCCs, fostering innovation and efficiency. Develop and execute a comprehensive strategy for the ServiceNow Practice in alignment with organizational goals and ServiceNow capabilities Recruit, train, and manage a team of high-Caliber professionals, specifically NOW-trained employees for GCC COEs Implement and manage ServiceNow staff augmentation services for GCCs in India, ensuring flexible capacity and rapid resource deployment. Optimize resource allocation to accelerate project delivery and meet dynamic business demands effectively Develop and maintain ITSM Processes (Portfolio Management process, Service Level management and Dashboard capabilities). Support and execute comprehensive platform upgrade testing for ITSM processes.
Experience
Associate Director
Jan 2025 — Present
Education
Golden Gate University
Doctor's Degree, Business Administration and Management, General
SVKM's Narsee Monjee Institute of Management Studies (NMIMS), Bangalore
Master of Business Administration - MBA, International Finance
2019 — 2021
The Global Open University Nagaland, Dimapur
Bachelor of Science - BS, Information Technology
2010 — 2013
Harvard Business School Online
Multiple Online Course Completion
2020 — 2020
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