Diana L. Edwards
VP, Process Optimization @RealManage
Signup · Get unlimited contacts
WORK HISTORY
VP, Process Optimization @RealManage
Plano, TX, US
Lead enterprise-wide transformation initiatives to streamline operations, enhance quality, and scale efficiency across nearly 600 processes within Shared Services. Focus on driving automation, reducing cost-to-serve, and delivering measurable impact on EBITDA through strategic partnerships with leaders across 12 functional areas.• Design and implement operational maturity frameworks to standardize processes and improve governance.• Develop KPI models and capacity planning strategies, increasing resource utilization and performance visibility.• Execute global low-cost location strategies, successfully transitioning teams while maintaining 100% business continuity.• Lead business continuity planning and risk mitigation for critical operations.• Manage vendor selection and negotiations through RFP/RFI processes, optimizing cost and service quality.• Directed root cause analysis and remediation tracking, ensuring rapid resolution of operational issues.• Champion automation initiatives and development prioritization, reducing cycle times and improving scalability.
EDUCATION
Texas Tech University
Bachelor of Arts (BA), Psychology, Business Management
Texas Woman's University
Executive Master of Business Administration, Business Administration and Management, General
SKILLS
ABOUT DIANA L. EDWARDS
Visionary operations leader with exceptional expertise in transforming payment ecosystems and driving substantial business growth through data-powered innovation. Proven track record of enhancing operational efficiency, expanding global revenue streams, and orchestrating seamless cross-cultural collaboration across multiple continents. Architect of streamlined processes that revolutionize transaction throughput while dramatically reducing processing times for enterprise-level operations. Dedicated champion of customer-centric service delivery, leveraging advanced methodologies to elevate satisfaction scores and systematically eliminate operational bottlenecks for Fortune 100 enterprises.Expertise:• Leadership & Management: Operational Strategic Leadership - Global Operations Leadership - Cross-Functional Leadership - Team Development - Cross-Cultural Management - P&L Management - Budget Management• Process & Performance: Process Improvement - Process Optimization - Workflow Automation - Supply Chain Optimization - KPI Tracking - Cost Reduction - Revenue Growth - Quality Assurance• Strategy & Transformation: Strategic Decision-Making - Data-Driven Decision-Making - Change Management - Digital Transformation - Organizational Development• Client & Stakeholder Management: Client Relationship Management - Conflict Resolution - Customer Satisfaction - Vendor Negotiation• Technical Expertise: ITIL V3 - PeopleSoft - Coupa - Infosys Reporting System - HR Systems - RFP/RFI Processes - Secure FTP - Data Management• Project & Product Expertise: Project Management - Payment Processing Systems - Document Administration - Risk Management - Compliance - Crisis Management• Software & Tools: Microsoft Excel - Microsoft PowerPoint - Microsoft Teams - Virtual Communication Tools
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.