Diana Ionescu
IT Incident Problem Manager @Evri
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WORK HISTORY
IT Incident Problem Manager @Evri
Morley, GB
EDUCATION
University of Bucharest
Foreign Languages, Literatures, and Linguistics
Colegiul Național ”Mihai Eminescu”
High School, Philology
SKILLS
ABOUT DIANA IONESCU
IT Subject Matter expert with +8 years’ experience on IT customer care process operations, incident management, problem management and change management. Call Center operations acumen based on the SLA and process performance management measured by the specific KPIs and metrics. Lean and 6 sigma project officer to deliver process standardization and cost efficiency. International culture acumen. High motivation and mixed with a strong determination for the best in class delivery, commitment and engagement to the client. Hard working style, focused on high job performance, natural team player and always considering people as her value centric.
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