Diana Harris
Customer Care Specialist
- Role
- Senior Customer Care Specialist at Grubhub
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Diana Harris
Experienced Sales Representative with a demonstrated history of working in the sports…
Experience
Senior Customer Care Specialist
Jun 2025 — Present · Chicago, IL, US
Subject Matter Expert for customer-facing processes, ensuring adherence to both standard and out-of-policy resolutions. • Respond to escalated customer inquiries with empathy, aiming for effective and timely resolutions. • Conducts outreach to customers with prior negative experiences, successfully improving customer retention rates.
Education
Columbia College Chicago
Broadcast Journalism
2017
Coursera
Google Project Management, Project Management
City Colleges of Chicago-Harold Washington College
Broadcast Journalism
Simeon Career Academy High School
High School Degree
2008 — 2012
Skills
- Social Media
- Customer Service
- People Skills
- Editorial Process
- People-Oriented
- Business Development
- Sales
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