Diana Hanzlick

IT Endpoint Services Support Center @Ameritas

Lincoln, NE, US

Endpoint Services- Diagnose and resolve complex hardware and software issues across hundreds of employee workstations, including internal component repairs such as RAM replacements, Wi-Fi card installations, and SSD upgrades, ensuring minimal downtime and optimal system performance- Maintain and update critical system components, including device drivers, BIOS firmware, and configuration settings, to enhance system stability, security, and cross-departmental performance- Configure and troubleshoot network infrastructure, resolving LAN/WAN connectivity issues and collaborating with network administrators to implement reliable and secure networking solutions- Deploy and configure new workstation environments, including multi-monitor setups, docking stations, and peripheral hardware, streamlining onboarding and improving end-user productivity.Support Center- This position provides multiple means of communication, including diagnosis, identification, and resolution of incidents involving hardware, third-party, and proprietary software, LANs, and servers in a timely and professional manner via telephone, email, chat, and ticketing system support- Knowledge and experience with professional customer service and customer support concepts required- Basic knowledge of Microsoft operating systems and applications required- Basic understanding of networking technologies and protocols such as TCP/IP, DNS, DHCP desired

University of Nebraska-Lincoln

Bachelor of Engineering - BE, Data Science

University of Nebraska-Lincoln

Bachelor of Science, Data Science