Diana Gonzalez-Gonzalez

About Diana Gonzalez-Gonzalez

My name is Diana Gonzalez, System Engineer by profession, with extensive experience in…

Experience

1. Global Program Manager

   Accenture

   Oct 2021 — Present

   Responsibilities • Accountable for the strategy and execution of different programs for Microsoft. • Oversee program modeling and mapping, system of record development, business requirements, capacity analysis, documentation, performance metrics definition and dashboard development to ensure appropriate services are aligned and comply with the Scope of Work. • Stakeholders Management. Develop strong relationship with Microsoft Stakeholders facilitating program insights and learnings to drive business decisions, assuring that the programs business objectives, and process are aligned and executed based on KPIs, and the strategy. • Be the Subject Matter Expert (SME) in the development of marketing programs and operational sales support programs for Services/ISVs partners Main Achievements: Successfully launched the following programs: • LatAm Specialized Desk: Develop top strategic partners with solutions/services with focus on Security, Modern Works, Azure, Data & AI, Digital and App Innovation. Results:+200 partners engaged in the last 2 years, 70% of partners onboarded within the Microsoft Partner ecosystem. • Sales Support: Team of 5 resources providing services to partners on areas such as: Licensing, Credit & Collection, Deal Management, Incentives, and more. Results:+1,700 cases,+80 business weeks of time back. • Partner Marketing Advisor Program (US, Latin America & Western Europe): Personalized marketing engagement as a way to guide Microsoft partners to use/execute their marketing funds and benefits. Results: Leading a team of 15 Partners engaged,+900 Go-To-Market Plans completed, with a rating of 9 out of 10 in Partner Satisfaction • Global Partner Support Desk (Americas, Europe, Asia Pacific): Lead a cross functional team of 30 agents, covering 102 countries, 8 languages, providing support in operations, incentives, agreements, escalations, etc. Results:+7,500 queries, 95% of the cases resolved in 24 Hrs. Service Level Agreement

Skills

• Software Documentation
• E-Commerce
• Project Management
• Customer Satisfaction
• Business Planning
• Product Management
• Channel
• Team Management
• Account Management
• Product Development
• Sales Management
• Supply Chain Management
• Cross-Functional Team Leadership
• Cloud Computing
• Channel Partners
• Sales
• Sales Operations
• Product Marketing
• Selling
• Forecasting
• Marketing Communications
• Leadership
• Competitive Analysis
• Customer Relationship Management (Crm)
• Management
• Marketing Strategy
• Business Strategy
• Project Planning
• Marketing
• Strategy
• Integrated Marketing
• Crm
• Program Management