Diana Docwra

Aqua Sana Forest Spa General Manager @Center Parcs UK & Ireland

Bury St Edmunds, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2025 — Present

Aqua Sana Forest Spa General Manager @Center Parcs UK & Ireland

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Elveden, GB

EDUCATION

2008 — 2010

University of Cambridge

Certificate in Education, Higher Education

2013 — 2014

Cambridge Regional College

Internal Quality Assurance - IQA, Quality Assurance

2014 — 2015

Cambridge Regional College

Lead Internal Quality Assurance - LIQA, Quality Assurance

2000 — 2002

Cambridge Regional College

BTEC in Applied Science and Beauty Therapy, Salon/Beauty Salon Management/Manager

SKILLS

Higher EducationTeacher TrainingStaff DevelopmentSalesEducational LeadershipSkin CareRetailAccount ManagementCurriculum DesignBeauty IndustryMarketingTutoringCoachingLecturingSpaTrainingNew Business DevelopmentCurriculum DevelopmentEvent PlanningSales ManagementPresentationsLiteracyE-LearningTeachingAdult EducationCosmeticsRetail SalesBusiness DevelopmentInstructional Design

ABOUT DIANA DOCWRA

A dedicated and passionate Head of Department managing a diverse range of programmes, consistently raising standards across all provisions and commercial settings. Inspiring leader with experience of successfully uniting, developing, and leading a large, multi-site team through significant organisational and culture change. Talented at managing budgets, resources, and staff performance, evaluating multiple projects concurrently across departments and sites. Solution focused, ambitious and driven to achieve all objectives set, thrives when set challenges, particularly when ‘thinking outside the box\' is needed to succeed. Currently working as Head of Department for Cambridge Regional College, which sees me responsible for the following: • Managing a diverse portfolio of programmes, driving change and continuous improvement to meet strategic aims and objectives. • Leading a multi -site team of 38 staff, including three team leaders to deliver organisational objectives, strategies, and performance management. • Identifying and establishing training needs initiating action plans to improve skills, productivity, and measure impact. • Planning, organising and managing all operations including logistics, meetings, budgets, utilisation, curriculum design, external and internal interactions, events, and staff development. • Responding to external regulatory changes meeting government guidelines, regulations, and standards. • Managing data systems to produce regular robust reports to forecast and analyse KPI\'s for stakeholder presentation. • Quality compliance with awarding bodies, external stakeholders, and Governors • Leading all aspects of staff recruitment including onboarding, training, support, managing absences, appraisals and disciplinaries. • Producing detailed end of year self-assessment reports, required by Ofsted, detailing high performance, contributing to the College’s wider strategic improvement plan. • Partnering with stakeholders to design, plan and develop programmes to ensure its current, meets the needs of labour market, employers, industry standards and is commercially viable. • Presenting regularly to stakeholders, senior managers, and employers with confidence. • Operating a commercial restaurant, bistro and hair and beauty salon to improve business. Looking forward to connecting with you, thanks for reading! Diana

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Diana Docwra — Aqua Sana Forest Spa General Manager at Center Parcs UK & Ireland in Bury St Edmunds, GB | Unifers