Diana Devereaux

Senior Property Manager @Thornhill Properties Inc

Baltimore, MD, US

Managed a full portfolio of three apartment communities, two commercial buildings and 5 Condo Associations. Responsible for hiring and supervising two onsite teams of employees for Class A apartment buildings with one property staffed 24-hours a day.Achieved 21% growth in occupancy in 7 months by using grassroots marketing, optimizing rental rates comparable to the Baltimore market, and increasing resident retention.Reduced expenses by 14% by competitively bidding service contracts and adjusting building procedures.Collaborated with Real Estate Leasing Brokers, negotiated construction contracts, and provided tours to prospective new tenants as needed.Provided financial oversight; performed operating expense analysis and created annual budgets for owners/landlords.Managed third party services including cleaning, HVAC, plumbing, electrical, landscaping, specialty vendors and contracts.Abstracted commercial leases, scheduled billings, collected payments, and processed collection efforts.Prepare and attend monthly and annual HOA Board meetings.