Diana Davis
Store Manager @Soma
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WORK HISTORY
Store Manager @Soma
Wilmington, NC, US
PERFORMANCE CULTURE; Analyzes sales reports and KPIs to determine the needs of the business; executes in store business and sales strategies. Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards. Controls payroll and supply budget. Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes. Oversees all financial activities in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; trains and coaches associates to ensure all register transactions are completed accurately and in accordance with policy. Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories. Ensures visual presentation representative of the Brand. BUILDING HIGH PERFORMING TEAMS: Attracts, recruits, hires and retains a high performing team. Focuses on developing talent by conducting ongoing talent development discussions. Recommends changes of status of associates, including promotions, demotions, and terminations. Interprets Key Performance Indicator reports and delivers coaching as needed. Supports, implements, and provides follow-up for all training programs, seminars, etc. Assesses and coaches Store Team on performance and provides performance evaluations. CUSTOMER EXPERIENCE: Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience. Ensures prompt resolution of customer concerns. Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.
EDUCATION
Portland Community College
Business Administration and Management, General
SKILLS
ABOUT DIANA DAVIS
ENTJ - Extraverted iNtuitive Thinking JudgingENTJs are natural born leaders. They live in a world of possibilities where they see all of sorts challenges to be surmounted, and they want to be the ones responsible for surmounting them. They have a drive for leadership, which is well-served by their quickness to grasp complexities, their ability to absorb a large amount of impersonal information, and their quick and decisive judgments. They are \"take charge\" people.ENTJs are very career-focused, and fit into the corporate world quite naturally. They are constantly scanning their environment for potential problems which they can turn into solutions. They generally see things from a long-range perspective, and are usually successful at identifying plans to turn problems around - especially problems of a corporate nature. ENTJs are usually successful in the business world, because they are so driven to leadership. They\'re tireless in their efforts on the job, and driven to visualize where an organization is headed. For these reasons, they are natural corporate leaders.
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