Diana Dattani
Associate Director, IT Asset Management(ITAM) ~ Business Process Owner at Bristol Myers Squibb
- Role
- Associate Director, IT Asset Management at Bristol Myers Squibb
- Location
- Princeton, NJ, US
- LinkedIn followers
- 500 followers
About Diana Dattani
Energetic and forward-thinking professional with extensive experience in Business Operations and Process Improvement, dedicated to providing innovative solutions and process deliverables. With over 18 years of IT experience in the financial and pharmaceutical domains, I have refined and deepened my expertise in IT Asset and Service Management and developed strong leadership qualities through hands-on experience.Key Highlights:*Strong working experience on the ServiceNow platform.*Results-driven ITAM Transformation Lead with a proven track record of optimizing IT Asset Management (ITAM) strategies, processes, and technologies to drive efficiency, compliance, and cost savings.*Passionate about modernizing ITAM frameworks to align with business goals, regulatory requirements, and digital transformation initiatives.*Committed to continuous improvement and driving business value through ITAM excellence.*Specialized in leading enterprise-wide ITAM transformations, ensuring seamless integration with ITSM, CMDB, procurement, and cloud environments. Adept at leveraging industry-leading tools (ServiceNow, Flexera, SCCM, Intune, JAMF, AirWatch etc.) to enhance asset visibility, reduce risk, and maximize ROI.*Comprehensive understanding of IT service management processes, including Service Asset and Configuration Management, Hardware and Software Asset Management, Incident, Event Management, Request, Change, Release, Problem, Knowledge, SLAs, APM, and Performance Analytics.*ITIL Certified and Certified Professional Scrum Master.*Proficient in Agile Development (Scrum Framework).*Excellent skills in business, data, risk, and requirement analysis for complex IT projects.*Skilled at identifying improvement opportunities and providing actionable insights to support data-driven decisions.I am passionate about leveraging my skills and experience to drive continuous improvement and deliver exceptional business value through ITAM and IT Service Management excellence.
Experience
Associate Director, IT Asset Management
Dec 2023 — Present
ServiceNow - IT Asset Management (ITAM)Hardware and Software Asset Management - HAMpro and SAMproStrategy and Transformation leadIT Process management
Education
University of Mumbai
Master's degree, Business Management
2002 — 2004
University of Mumbai
Bachelor's degree, Accounting and Finance
1997 — 2002
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