Diana Chisolm
Service Coordinator @Southern States Toyotalift
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WORK HISTORY
Service Coordinator @Southern States Toyotalift
Coordinated and scheduled forklift maintenance operations, including preventive service and emergency repairs, to reduce equipment downtime, extend fleet lifespan, and maintain peak operational readiness in high-demand logistics environments.• Optimized technician dispatching by aligning skillsets, geographic location, and workload capacity, significantly improving job response times, labor efficiency, and overall service delivery quality.• Maintained comprehensive service records, processed detailed work orders, and ensured timely billing and compliance documentation, supporting transparent operations and streamlined communication between internal teams and clients.• Monitored and managed critical parts inventory levels, collaborating with trusted vendors and suppliers to ensure just-in-time replenishment, minimize delays, and support uninterrupted repair and maintenance operations.• Provided white-glove customer service as the main point of contact between clients and field technicians, effectively resolving service issues, handling inquiries with professionalism, and driving customer satisfaction and long-term retention.
EDUCATION
Health Coach Institue
Health Coach & Life Coach Mastery
High-Performing Coach
LAUNCH Program
Academy of Communication Technology
Certification & Diploma
Functional Nutrition Alliance
Certified Nutrition Counselor
ABOUT DIANA CHISOLM
Results-driven Operations and Logistics Manager with a strong track record of optimizing performance, reducing costs, and elevating service delivery in fast-paced, high-stakes logistics environments. Adept at orchestrating complex crew and vessel operations, maintaining rigorous regulatory compliance, and leading cross-functional teams with a clear focus on safety, operational excellence, and continuous improvement. Experienced in large-scale workforce management, travel logistics optimization, and strategic problem-solving across union and HR matters. Recognized for a customer-first mindset, proactive leadership, and the ability to streamline processes that enhance productivity, reduce downtime, and support sustainable business growth. Whether navigating critical 24/7 operations or driving transformative change, I bring a balanced approach of hands-on execution and strategic vision to every challenge.
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