Diana Cherfrere

About Diana Cherfrere

An action-oriented, assertive and dedicated \'hands-on\' professional with a broad portfolio encompassing more than 12+ years of experience in Customer Relations, along with a diverse work place exposure in the likes of a multi-national communication company and an insurance giant; I bring strong business acumen and remarkable negotiation and communication skills as my tools of trade, in a world driven only by corporate excellence, consistently assisting in the achievement of strategic performance deliverables/metrics with a high level of integrity, dependability and record of delivery. CORE EXPERTISE: Business Process Analysis | Business Process Improvement | Enterprise Response Management | Forecasting, Budgeting & Reporting | Credit/ Risk Assessment | Research & Data Analysis | Cross Functional Team Leadership | Incentive & Performance Management | Staff Coaching and Development | Customer Relationship Management | Product Support & Sales SOME KEY AWARDS/PERFORMANCE HIGHLIGHTS Quality Assurance Awards for maintaining 3% of the local division. Multiple times Winner of Director’s Choice Award as employee of the month and Quality Bravo Awards. Prestige Club Award for 10/10 on Net Promoter Score, 98% Adherence and Conformance Award. Million Dollar Club Award for collection more than $1million in 3 quarters. Top personality traits that make me stand out: Multi-linguistic team-player with good leadership qualities; Self-motivated with strong attention to detail; Ability to manage pressured concurrent projects at the same time without losing focus; Knowledge Hungry professional, with a voracious appetite to learn, inspire and innovate.With a set of highly transferable industry skills, I am looking for a professionally rewarding and exciting career chance.Email at: d••••••••@gmail.com

Experience

1. Business Analyst Ii

   Cat Financial

   Sep 2022 — Present · Nashville, TN, US

Education

• Strayer University-Tennessee

  Bachelor of Business Administration (BBA)

  2009 — 2013

• Villanova University

  Masters Certificate in Advance Government Contract Management

  2013 — 2014

• Villanova University

  Certification

  2014 — 2017

• University of South Florida

  Associate of Arts (AA)

  1995 — 2002

Skills

• English
• Problem Solving
• Performance Management
• Employee Training
• Microsoft Word
• Microsoft Powerpoint
• Team Leadership
• Detailed Oriented
• Leadership
• Outlook
• Team Building
• Management
• Data Analysis
• Pivot Tables
• Retail
• Teamwork
• Powerpoint
• Microsoft Excel
• Incentive Programs
• Product Support
• Troubleshooting
• Customer Service
• Telephone Skills
• Inventory Management
• Coaching
• Windows
• Call Centers
• Risk Assessment
• Data Entry
• Microsoft Office
• Sales
• Credit Card Transaction Processing
• Organizational Development
• Business Analysis
• Excel Pivot
• Public Speaking
• Performance Dashboards
• Research
• Negotiation
• Budgets