Diana Barlow

About Diana Barlow

CUSTOMER ENGAGEMENT SPECIALIST/PROGRAM MANAGER/CHIEF OF STAFF My combination of Sr. Customer Success Manager, Program Manager, and Chief of Staff experience makes me a triple threat, bringing 1) white glove customer service, 2) operational excellence, and 3) leadership and executive presence to any organization. Background includes 12+ years managing professional services, as well as building/leading CSM teams, 18 years’ experience and demonstrated abilities in all aspects of program and project management at SaaS technology companies, to include budgeting, forecasting, human resources management, product delivery, and operations, 12 years’ experience supporting Federal contracts, and 4 years as a Chief of Staff at SaaS start-up and management consulting companies. Strong leadership, communication, networking, and relationship building skills, with an emphasis on, and passion for, excellent customer service, and driving positive outcomes for my company and customers. CORE COMPETENCIES / CERTIFICATIONS / TRAINING / SKILLS Customer Engagement, Human Resources Mgmt, Networking/Team Building, Professional Services Delivery/Consulting, Relationship Building, Agile/SCRUM Certification Training, PMP Certification Training, Effective and Clear Communications, Budgeting/Cost Containment, Program/Project Mgmt, Operations Optimization, Technical Delivery Management, Training (internal and customer facing, in person and online), Microsoft Office Suite, Google Suite, CRM tools (including Salesforce and HubSpot), Jira, Azure, Confluence, Zendesk, Designing Learning and Training Certificates (from ASTD), Center for Creative Leadership Graduate (Looking Glass Course), Micro-expressions and Body Language Interpretation Training

Experience

1. Director of Customer Success Management

   Kryterion, Inc.

   Nov 2024 — Present

Education

• Elizabethtown College

  BS

• The George Washington University

  Master of Forensic Science