Diamond Gray
Patient Service Representative at NMG|Mentee|The Ladder Cohort 8 |Chicago Innovation|
- Role
- Patient Service Representative at Northwestern Medicine
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Diamond Gray
I\'m a healthcare Compliance professional with 5 + years in managing HIPAA privacy and…
Experience
Patient Service Representative
Nov 2023 — Present · Chicago, IL, US
My current role at Northwestern Medical Group as a Patient Service Representative has allowed me to deepen my knowledge of operational processes. I have increased patient health outcomes by 25%. Using an industry-standard Scheduling Software, Epic, I manage a plethora of appointments from return visits to clinical lab visits. I decreased scheduling errors by 15%
Education
Northwestern Medicine
NM Progfessional Development Essentials Certicate program:Project Performance
2024 — 2024
Northwestern Medicine
Introduction to performance Improvement (DMAIC)
2025 — 2025
Google
Project Management
2025 — 2025
Triton College
Associate of Arts - AA
2016 — 2022
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