Di Chen

About Di Chen

As a senior finance professional with over 10 years of experience, I specialize in…

Experience

1. Sr Manager, Finance

   TikTok

   Nov 2021 — Present · US

   Manage $200M+ in annual customer care expenses by providing actionable financial insights, enhancing reporting efficiency, and driving data-driven decision-making on cost drivers like labor and service expenses.• Manage core financial processes and reporting for $200M+ in annual customer care expenses, including developing detailed operating plans, improving forecast precision, and streamlining financial close activities to ensure budget compliance and strategic alignment.• Partner with cross-functional teams, including the Workforce, Marketplace, and India Global Tech Team, to evaluate expense trends and provide financial guidance on budget allocation and cost-saving strategies, resulting in a 12% reduction in annual operational costs.• Lead pre-close journal entries and variance analysis, resolving discrepancies such as cost center labors shift by identifying that the transition would take several months to complete, and strategically allocating potential changes in forecasts, resulting in a 15% improvement in forecast accuracy.• Design and maintain a Power BI dashboard to replace manual Excel workflows, increasing monthly financial reporting efficiency by 50% and enhancing accessibility for business partners.

Skills

• Data Analysis
• Sql
• Presentation Skills
• R
• Project Management
• Due Diligence
• Financial Analysis
• Cross-Functional Team Leadership
• Financial Projection
• Commercial Real Estate
• Tableau
• Microsoft Powerpoint
• Business Writing
• Microsoft Excel
• Real Estate Financing
• Bilingual Communications
• Relationship Building
• Customer-Focused Service