Dhyanendra Singh Gaur
Senior Technical Analyst | Technical Demonstration & IT Support IP Based Devices (#BWC, #BAA, #DashCam), Firmware Installation & Update | Troubleshooting Hardware, Software & Network Issues | Customer Service Expert
- Role
- Senior Technical Analyst at Sanchar Group
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Dhyanendra Singh Gaur
I am a committed and results-driven IT Support Engineer with over 07 years of hands-on…
Experience
Senior Technical Analyst
Nov 2023 — Present · IN
Technical Demonstration & IT Support Specialist | IP-Based Devices - Skilled in providing technical demonstrations and comprehensive IT support for IP-based devices, including Body-Worn Cameras, Breath Alcohol Analyzers, and Dash Cameras. Expertise in overseeing firmware installation and updates, ensuring optimal functionality and performance for clients.Key Responsibilities- Conducting in-depth technical demonstrations of IP-based devices to clients, ensuring they understand all features and functionality- Managing the installation and updating of device firmware, ensuring devices operate efficiently- Providing exceptional client support for device troubleshooting and usage inquiries- Handling IT support tasks such as the installation of operating systems, troubleshooting hardware and software issues, and resolving network-related problems- Configuring Outlook email accounts and ensuring seamless communication for clients.
Education
Prestige Institute of Management & Research, Gwalior
BCA - Bachelor of Computer Application
2012 — 2015
Rajiv Gandhi Prodyogiki Vishwavidyalaya
MCA - Master of Computer Applications
2016 — 2018
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