Dhyago Maverick Figueroa
General Manager @The Malin
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WORK HISTORY
General Manager @The Malin
Oversee the full operational and strategic direction of a hospitality-forward coworking brand, delivering luxury-level service and lifestyle programming to an exclusive member base. Lead with a Director-level scope across guest experience, team development, retail strategy, and cross-functional alignment.Designed and executed a personalized onboarding and retention program, improving member satisfaction and lifetime value.Integrated hospitality, events, and retail to create a cohesive, revenue-driving member journey.Recruited, trained, and mentored a high-performance service team with an emphasis on emotional intelligence, adaptability, and hospitality excellence.Elevated site operations with scalable SOPs and brand consistency models that support future expansion.Drove experience-focused innovations that positioned the location as a top performer in the portfolio.
EDUCATION
Texas State University
Bachelor of Applied Science (BASc)
Texas A&M International University
Bachelor of Science (B.S.)
SKILLS
ABOUT DHYAGO MAVERICK FIGUEROA
Currently leading a high-performing location at The Malin, I oversee full P&L…
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