Dhwani Soni
- Role
- Global VP of Product Management Design Operations at 8x8
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Dhwani Soni
I’m an enterprise and growth-oriented product and experience executive with…
Experience
Global VP of Product Management Design Operations
Jul 2022 — Present · CA, US
Portfolio-level ownership across UCaaS, CCaaS, CPaaS, CX, analytics, admin, and AI platforms for a global enterprise SaaS business• Led a ~100-person global organization spanning Product Management, Design, Research, and Product Operations, with operational influence across 500+ R&D• Partnered closely with the CEO, CPO, ELT, and Board on product strategy, prioritization, investment trade-offs, and growth execution• Contributed to sustained portfolio ARR growth from approximately $500M to $800M across established UCaaS, CCaaS, and CPaaS businesses• Launched a net-new CX product line, growing it from $0 to $5M ARR in early access and pre-GA stages• Drove product-led growth and expansion through lifecycle adoption, journey simplification, analytics, and in-product nudges• Led platform modernization initiatives that: • Enabled cross-sell and deal acceleration • Retired low-ROI legacy stacks • Reduced operational risk and support burden • Oversaw AI-driven capabilities including transcription, summarization, assists, and AI-generated insights across portfolios• Established practical AI governance principles focused on trust, accuracy, explainability, and scalability• Regular executive speaker for sales kickoffs, analyst briefings, and advisory boards
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