Dhwani Kotak

Customer Experience Representative @Grainger Industrial Supply India Pvt Ltd

Burnaby, BC, CA

Provide exceptional customer service for new and/or existing customers with inbound inquiries via phone or email (ie: quotes, order entry, and service requests) by probing to uncover customer needs, identifying solutions to meet need, following up on open issues, and seeking ways to add value while creating a remarkable experience for both internal / external customers.Inclusive of handling emails and calls daily, back office functions including but not limited to, rejection, back order, and invoice dispute reports will also be done on a daily basis to ensure pre/post sale support for all new and/or existing customers. Comprehensive knowledge and understanding of Grainger products and services.