Dhwani Bhasin

Area Operation Manager, Axis Bank Limited

Role: Area Operation Manager at Axis Bank
Location: Delhi, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

Experience

Area Operation Manager
Axis Bank
Oct 2013 — Present · New Delhi, IN
Leading team of 25 people to effectively carry out all retails assets operations & customer service.•Accountable for operations & customer service handling of all retail products offered by Axis Bank-mortgages, wheels and unsecured loans.•Ensure compliance with Operational, Security, Controls & processes risks requirements to avoid losses & prevent fraud arising from operational lapses.•Vendor Management - PDD agencies, Legal Agency & Technical Valuers, Monitor & consistently reduce file processing discrepancy•Responsible for meeting growth objectives- Customer and footings growth, which is achieved by evolving and implementing a customer relationship plan. Prevent attrition of customers by retaining them.•Drive cross-sell initiatives i.e. Retail Loans / CASA / Credit Cards to walk-in and the existing base clients to achieve monthly and yearly targets.•Maintaining a positive working relationship with different verticals of the bank, fostering and promoting cooperative, harmonious work environment keeping morale, productivity, and efficiency high along with customer satisfaction. Ensuring regular training programs for the business team across all retails assets products and supports team members growth.

Contact information

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Current company

Axis Bank

Banking · 108K employees · Founded 1994 · Worli Mumbai, Maharashtra, India

Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 5000 domestic branches (including extension counters) with 15,751 ATMs & cash recyclers spread across the country. The Bank has 6 Axis Virtual Centres with over 1,500 Virtual Relationship Managers as on 31st March 2023. The Overseas operations of the Bank are spread over eight international offices with branches in Singapore, Dubai (at DIFC), and Gift City-IBU; representative offices in Dhaka, Dubai, Abu Dhabi, Sharjah and an overseas subsidiary in London, UK. The international offices focus on Corporate Lending, Coverage Business, Trade Finance, Syndication, Investment Banking, Liability Businesses, and Private Banking/Wealth Management offerings. Axis Bank is one of the first new generation private sector banks to have begun operations in 1994. The Bank was promoted in 1993, jointly by Specified Undertaking of Unit Trust of India (SUUTI) (then known as Unit Trust of India), Life Insurance Corporation of India (LIC), General Insurance Corporation of India (GIC), National Insurance Company Ltd. (NIC), The New India Assurance Company Ltd. (NIA), The Oriental Insurance Company Ltd. (OIC), and United India Insurance Company Ltd. (UIIC). The shareholding of Unit Trust of India was subsequently transferred to SUUTI, an entity established in 2003. GIC, NIC, NIA, OIC, UIIC have been reclassified from promoter category to public category. As on March 31, 2023, SUUTI and LIC are the promoters of the Bank. With a balance sheet size of Rs. 13,17,326 crores as on 31st March 2023, Axis Bank has achieved consistent growth and with a 5-year CAGR (2017-18 to 2022-23) of 14% each in Total Assets & Advances and 16% in Deposits.

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