Dhvani Pakai
Business System Analyst @Equitable
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WORK HISTORY
Business System Analyst @Equitable
Waterloo, ON, CA
Led requirements gathering, analysis, and successful implementation of Extra Life & CriticalIllness Benefit Insurance and Claim Processing systems, ensuring on-time, within-budgetdelivery ensuring seamless integration between legacy and modern platforms.• Collaborated with cross-functional teams (Admin, Underwriting, Brokers, Actuaries, CustomerReps) to identify process improvements, automating manual tasks and increasing productivityby 40%.• Translated business requirements into detailed epics, user stories, acceptance criteria, anddata mapping specifications for Group Benefits (Health, Dental, Drug, AD & D, and LifeInsurance) systems.• Created Process design document (PDD) and plan road maps of current & future processes.• Conducted PDD sessions with clients or SMEs to obtain end-to-end manual process, rules, andexceptions.• Utilized PowerBI to generate a report on the performance of bots to highlight the RPA team\'sproductivity and savings.• Created and maintained user story maps and process flows using agile best practices tosupport sprint planning and backlog grooming.• Collaborated with data engineering teams on Azure-based data transformation pipelines andAPI integrations.• Utilized tools such as Microsoft Azure, SharePoint, MS Visio, and PeopleSoft for datavalidation and query management, Swagger, Postman, AutomationAnywhere, UI Path.• Created traceable documentation (BRD, FSD, data dictionaries) and supported UAT for benefitadjudication, claim processing, and policy enrollment flows.• Supported project teams (PMs, Product Owners, Scrum Masters) in planning, delivering userstories, and driving software components.• Partnered with engineering teams to ensure alignment of technical capabilities, datarequirements, and integration points.
EDUCATION
K.J.Somaiya College of Engineering
Bachelor of Engineering (B.E.), Computer Engineering
Conestoga College
Information technology business analysis - operations, Information Technology (Business Analysis operation)
ABOUT DHVANI PAKAI
I’m a techno-functional Business Systems Analyst who loves turning complex business problems into simple, scalable system solutions. I bridge the gap between insurance, data, and technology — translating real customer needs into clean requirements, smart workflows, and impactful digital transformations. If it needs clarity, structure, or efficiency, I’m your person.I started my career fascinated by how a single requirement can change an entire customer journey — and that curiosity grew into an 8+ year path in business and systems analysis. Today, I help insurance and financial teams transform ideas into well-designed systems by connecting people, processes, and technology. Whether it’s mapping data, refining user stories, evaluating integrations, or partnering with engineering teams, or simplifying a messy workflow, I love creating solutions that genuinely make work and life easier. I’ve delivered end-to-end business and system analysis across group benefits, life insurance, digital claims, financial services, and automation. From gathering requirements to building epics, user stories, acceptance criteria, and data maps — I ensure every solution is grounded in logic, aligned with strategy, and built with customers in mind.What drives me is the impact: turning manual tasks into automated workflows, improving productivity across teams, enabling digital transformation through cloud, APIs, and integrations, and helping organizations meet real customer needs with precision and empathy.I collaborate best in environments where people, process, and technology come together to create meaningful change. If your team is solving complex problems, redefining customer journeys, or building the future of insurance and digital services — we’re already aligned.Let’s build systems that make sense. And make an impact.
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