Dhruv Rastogi
BCA Student | Travel Sales Consultant at Mann Travel | Ex- Travel Agent at IEnergizer ( MakeMyTrip Process) | Ex-CSE in BPO | Aspiring Tech & Travel Professional
- Role
- Travel Consultant at Smartcall Infotech Pvt Ltd
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Dhruv Rastogi
BCA Student | Customer Support Executive | Travel Process SpecialistHi, I’m Dhruv Rastogi, currently pursuing my Bachelor of Computer Applications (BCA) from Amity University. With over 1 year of experience in the BPO industry, I have developed strong communication and customer handling skills. I started my career as a Customer Service Executive (CSE), where I provided end-to-end support to customers, ensuring high satisfaction levels. I later joined iEnergizer as a Travel Agent for the MakeMyTrip process, where I gained valuable experience in booking management, travel itinerary support, and working with travel software tools like GDS.I\'m passionate about combining my technical knowledge with real-world customer service to deliver excellent user experiences. I\'m now looking to grow in tech-driven roles where I can apply my academic learning and professional experience. Key Skills: Customer Support, Travel Process Handling, GDS Tools, Communication, Problem Solving Current Goal: Exploring opportunities in tech support, travel tech, or customer experience roles while completing my graduation.
Experience
Travel Consultant
Mar 2026 — Present · Gurugram, IN
Handling inbound and outbound customer interactions for Australian and New Zealand markets, specializing in travel-related services, including flight bookings, itinerary planning, fare rules, ticket issuance, and post-booking support such as changes and cancellations.
Education
Chandausi Inter College
Secondary School, Biology/Biological Sciences, General
Chandausi Inter College
Higher Secondary Certificate
Amity University Online
Bachelor of Computer Science - BCA, Computer and Information Sciences and Support Services
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