Dhruv Patel
Customer Service Manager @Walmart
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WORK HISTORY
Customer Service Manager @Walmart
Waterloo, ON, CA
As a Customer Service Manager at Walmart, I am responsible for ensuring customer and associate satisfaction by providing timely assistance and valuable advice. I also provide comprehensive training to associates on company procedures and systems, including scanning accuracy, productivity, and safety.In addition to managing day-to-day operations, I oversee and promote all company-sponsored initiatives and programs, such as the Walmart protection plan, discount and credit card services, and charitable initiatives. I also monitor purchase, return, and exchange transactions, ensuring that procedures follow company standards and providing approvals and error correction as necessary.Overall, my role as a Customer Service Manager is to maintain a high level of customer satisfaction and drive business success by fostering a positive work environment and promoting company initiatives.
EDUCATION
Conestoga College
Postgraduate Degree
Gujarat Technological University, Ahmedbabd
Information Technology
ABOUT DHRUV PATEL
As a highly motivated and skilled Web Developer, I have a proven track record of designing and developing successful web applications. With a Bachelor\'s degree in Information Technology and specialized training in Web Design and Development, I have a strong foundation in computer engineering fundamentals and the latest technologies and frameworks. My experience as a Full Stack Developer at Planet Ring has honed my skills in optimizing web applications end-to-end, collaborating with cross-functional teams, and using analytical and multitasking abilities to deliver high-quality projects on time. I am skilled in a wide range of technologies and frameworks, including Node.js, React.js, Next.js, MongoDB, AWS, SCSS, JSON, and more. In addition to my technical expertise, I possess strong soft skills, including multitasking, analytical thinking, collaboration, communication, and the ability to learn quickly. I thrive in team-oriented environments and am always eager to contribute my ideas and expertise to support the team\'s success. Outside of my professional work, I am an active member of the Yogi Divine Society (YDS) in Canada, where I participate in mentoring new students and engaging in various activities such as drama competitions and marathon races. I am now seeking new opportunities to apply my skills and experience in a challenging and rewarding role. Please feel free to reach out to me to discuss potential collaborations or job opportunities. In summary, I am a highly skilled and motivated Full Stack Web Developer with a strong foundation in computer engineering fundamentals and specialized training in the latest web development technologies and frameworks. I possess a proven track record of optimizing web applications end-to-end, collaborating with cross-functional teams, and delivering high-quality projects on time. With strong technical skills and soft skills, I am well-equipped to contribute to any team\'s success.
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