Dhruv Lakhani

Senior Ops & Program Leader | Ex-Amazon | ISB Alum | Fulfillment, SCM & D2C | Co-founder

Role
Director at Coupang
Location
Mumbai, MH, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Dhruv Lakhani

Strategic and execution-focused leader with 16+ years of experience across Amazon, D\'Décor, and entrepreneurial ventures—combining corporate scale with startup agility. Proven expertise in P&L ownership, operational leadership, and large-scale program management across e-commerce, retail, and manufacturing. Spearheaded Amazon’s Sub Same Day Delivery across India and managed infrastructure programs exceeding ₹6Bn in capital investment. A people-first, situational leader with a track record of leading 20+ member teams across operations, product launches, and continuous improvement. Founded and scaled a ₹2.4Cr bootstrapped furnishings venture to profitability with strong client retention. Recognized for driving cross-border programs across Asia and Europe, and delivering sustainable, innovation-led growth through high-performing teams. Industry Exposure:E-commerce | Retail (Home Furnishings & D2C)| Manufacturing (Textiles & Interiors)Areas of Expertise:Operations Strategy | Program & Project Management | Fulfillment & Last-Mile Logistics | Supply Chain Optimization | D2C Enablement | Retail Operations | P&L Ownership | Cost Optimization | Infrastructure & Real Estate Projects | SLA Design & CX Improvement | Cross-functional Leadership | Talent Development | Marketplace Operations | Seller Enablement | Global Program Delivery (APAC | MENA | EU)Open to impactful opportunities in Operations, Program Management, and General Management—where scale, structure, and innovation intersect. I’m especially drawn to roles that blend execution rigor with strategic problem-solving, across both high-growth and established organizations.

Experience

  1. Director

    Coupang

    Dec 2025 — Present · Taipei City, TW

Education

  • D.K.T.E's Textile and Engineering Institute

    Bachelor of Textile, Textile Chemistry

    2005 — 2008

  • Veermata Jijabai Technological Institute (VJTI)

    Licentiate degree in Textile Chemistry, Textile Chemistry

    2000 — 2004

  • Indian School of Business

    PGP in Management, Operations

    2012 — 2013

Skills

  • Marketing Strategy
  • Merchandising
  • Manufacturing
  • Textiles
  • Fashion
  • Sourcing
  • Business Development
  • Product Development
  • Supply Chain Management
  • Apparel
  • Textile Industry

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Dhruv Lakhani — Director at Coupang in Mumbai, MH, IN | Unifers