Dhruv Laddha He
Customer Success & Enablement | G2
- Role
- Customer Success Manager at G2
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Dhruv Laddha He
One of my mentors taught me,\"Add so much value to your conversations that every prospective client of yours feels like you\'re an extended member of their team\" and that has stuck with me ever since. I believe in taking a consultative approach which allows me to make significant contributions towards my clients\' success, thereby establishing stronger relations, giving me the opportunity to meet some really incredible people and make great friends. My prospects and clients have often used words like \'helpful\',\'responsive\',\'knowledgeable\', and \'creative\' as feedback for our discussions which means a lot to me as I\'m always making efforts to provide them with information and suggestions that they can put to use immediately.
Experience
Customer Success Manager
Aug 2021 — Present · Bangalore Urban, IN
Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews and every day we help thousands of companies, and hundreds of employees, propel their potential. We’ve recently secured our Series D funding of $157 million, which has further allowed us to grow and develop our product and team.\\\\n\\\\nMy role and responsibilities as a CSM include -\\\\n\\\\n• Advise customers with best practices and methods on how to take full advantage of G2’s products.\\\\n• Form strong relationships with customers via different channels, and work to keep them fully engaged and supported throughout their time with G2.\\\\n• Understand and anticipate customer’s need and goals; track customer progress on said goals and ensure they are supported.\\\\n• Partner with Relationship Managers to help drive a high renewal rate, by demonstrating value, increasing adoption, and identifying additional upsell opportunities.\\\\n• Work cross-functionally to gather and report on customer satisfaction and feedback.\\\\n• Work internally to resolve any account related issues.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Jaipur Engineering College & Research Center
BTech - Bachelor of Technology, Mechanical Engineering
2014 — 2018
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