Dhruvin Patel
Computer Systems Engineer @Rahi
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WORK HISTORY
Computer Systems Engineer @Rahi
Fremont, CA, US
Involved in Diagnosis, troubleshooting, and resolution of computer software and hardware issues reported by users. Provided installation, repair, and preventative maintenance to personal computers and related software/hardware equipment. Generated configuration files to restore and configure backup network drives and printer configuration, bookmarks/favorites. Verified Integrity of Data backup systems, such as OneDrive, and external Hard drives. Helped users in Gmail/Outlook creating PST folders, signatures, customize folders. Replaced broken or damaged Hardware. Work with Project Engineer, other engineers and other departments to ensure that all technical contractual obligations are fulfilled. Performed software installations, maintenance and troubleshooting. Supported users by troubleshooting issues such as network connectivity and Standard Windows 10 Migration issues Install, configure, test and maintain OS, applications and system management tools. Monitor and benchmark test application performance for issues and identify solutions. Provide on-site software deployment/customer acceptance verification test. Provide post install level-1/2 support. Grant user rights to files and folders and add/remove from AD Security Groups. Manage tickets and assign to other tech as needed using Zoho Desk/Bugzilla ticketing System Develop and establish basic systems which meet specific technical requirements. Verifying the security vulnerabilities of the system against the various security attacks and providing necessary protection for the systems. Troubleshooting the system and provide necessary support for the systems. Designing the network with the firewall, routing protocols and analyze the network traffic and security of the data in the systems using the Wireshark, snort, Intrusion Detection systems (IDS)/ Intrusion Prevention Systems (IPS).
EDUCATION
PARUL INSTITUTE OF ENGG. AND TECH., LIMDA, VAGHODIA 037
Bachelor's degree
Northwestern Polytechnic University
Master of Science (MS)
ABOUT DHRUVIN PATEL
Overall 5 years of experience working as a Systems engineer and SEO. Involved in…
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