Dhruvin Dungrani
Product Manager • Turning Insight → Impact • Prev. PM @IT Techies • MBA @ SBM NMIMS
- Role
- Product Manager at Ittechies Services Private Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Dhruvin Dungrani
I’m a Product Manager passionate about using data to drive better decisions and build…
Experience
Product Manager
Ittechies Services Private Limited
May 2023 — Present
Implemented in-house HRMS platform, automating payroll, leave, and onboarding workflows, launching a self-service portal, and reducing HR administrative workload by 40%.• Refined IT Service Management (ITSM) and IT Asset Management (ITAM) workflows, reducing onboarding time by 40%, lowering helpdesk tickets by 25%, and improving asset accuracy by 35%.• Built VBA-based bulk quotation automation, processing 150–200 quotes/day in under 30 minutes vs 6+ hours, eliminating errors and reducing escalations.• Developed mobile CRM application for field engineers, replacing WhatsApp tracking with real-time updates, improving task closure efficiency by 40%.• Implemented Freshdesk ticketing system, reducing resolution time by 20%, minimizing missed tickets, and increasing customer satisfaction scores.
Education
Dwarkadas J. Sanghvi College of Engineering
Bachelor of Technology - BTech, Electronics and Telecommunication
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