Dhruvin Desai
Amazon | Network+ Certified | IT Service Desk Engineer| Microsoft 365 • Entra ID (Azure AD) • SCCM • Intune • Active Directory | AZ-900
- Role
- its Support Associate Ii at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Dhruvin Desai
IT professional with 3 years of Canadian experience supporting enterprise environments and optimizing IT operations. Skilled in Microsoft 365, Entra ID (Azure AD), Active Directory, Exchange, and Intune administration — ensuring secure identity, access, and collaboration across users and systems.Experienced in SCCM imaging, Windows 10/11 deployment, and end-user device management across 300+ systems. Resolved 400+ incidents in ServiceNow with 90% SLA compliance, streamlined onboarding/offboarding processes, and maintained 95% accuracy in IT asset management.Adept at automating routine tasks using PowerShell and CMD scripting, strengthening productivity and service efficiency. Known for applying ITIL best practices, clear documentation, and effective cross-team collaboration to deliver consistent user satisfaction.Currently pursuing Microsoft 365 Administrator Associate (MS-102) and ITIL 4 Foundation certifications to deepen expertise in enterprise infrastructure and cloud-based administration. Open to opportunities in IT Support, Systems Engineering, or IT Operations roles across India (Hyderabad / Pune / Bangalore / Gurgaon / Remote).#Microsoft365 #EntraID #Intune #ActiveDirectory #SCCM #ServiceDesk #ITIL #ITSupport #SystemsEngineer
Experience
its Support Associate Ii
Jan 2026 — Present · Hyderabad, IN
Education
G.H. Patel College of Engineering and Technology
Bachelor of Engineering - BE, Information Technology
Conestoga College
Post Graduate Diploma, Network and System Administration/Administrator
2019 — 2020
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