Dhruvi Samar

About Dhruvi Samar

As a dedicated Key Account Manager at Chai Sutta Bar (CSB), I play a crucial role in managing and nurturing relationships with over 230 franchise clients across India. I serve as the primary point of contact for franchise partners, ensuring smooth communication, timely support, and consistent satisfaction with CSB’s standards and services.I am also an active member of the Royalty Department, where I’m responsible for maintaining accurate and up-to-date records of all our franchise partners. This includes royalty tracking, data management, and ensuring compliance with franchise agreements. My role demands a keen eye for detail, strong organizational skills, and the ability to handle multiple client queries efficiently and professionally.From resolving client concerns to coordinating bulk orders and monitoring operations, my day-to-day work directly contributes to strengthening the CSB franchise network and upholding the brand’s reputation. I take pride in supporting our franchisees and being part of a team that fuels one of India’s fastest-growing café chains.Also I was Ex-Marketing intern at TVS Motor CompanyDuring my internship at TVS Motor Company, I undertook a market research project focusing on \"Factors Affecting Customer Buying Behavior of Two-Wheeler Vehicles in Indore (MP).\" My role involved conducting surveys, analyzing consumer preferences, and identifying key decision-making factors. I interacted with customers directly, gaining insights into their mindset and choices. Additionally, I collaborated with the sales team to understand the end-to-end sales process and its impact on customer satisfaction. This experience helped me develop strong analytical, communication, and interpersonal skills while deepening my knowledge of the automobile industry\'s dynamics. It was an enriching opportunity to apply academic concepts in a real-world setting.

Experience

1. Key Account Manager

   Chai Sutta Bar

   Apr 2025 — Present · Indore, IN

   As a dedicated Customer Relationship Executive at Chai Sutta Bar (CSB), I play a crucial role in managing and nurturing relationships with over 230 franchise clients across India. I serve as the primary point of contact for franchise partners, ensuring smooth communication, timely support, and consistent satisfaction with CSB’s standards and services.I am also an active member of the Royalty Department, where I’m responsible for maintaining accurate and up-to-date records of all our franchise partners. This includes royalty tracking, data management, and ensuring compliance with franchise agreements. My role demands a keen eye for detail, strong organizational skills, and the ability to handle multiple client queries efficiently and professionally.From resolving client concerns to coordinating bulk orders and monitoring operations, my day-to-day work directly contributes to strengthening the CSB franchise network and upholding the brand’s reputation. I take pride in supporting our franchisees and being part of a team that fuels one of India’s fastest-growing café chains.

Education

• University of Kota - India

  Bachelor of Commerce - BCom, Business Administration and Management, General

  2020 — 2023

• Prestige Institute of Management & Research

  Master of Business Administration - MBA, Marketing/Marketing Management, General