Dhruvi Modi
SAP Consultant @Accenture | MBA, NMIMS Mumbai
- Role
- Business Architecture Analyst at Accenture
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Dhruvi Modi
Driven by curiosity and a commitment to growth, I am an SAP consultant with a unique…
Experience
Business Architecture Analyst
Jun 2023 — Present · Mumbai, IN
Complete understanding of the SAP S/4 HANA warehouse management processes, ensuring timely resolutions & minimal impact on business operations.Assisted in maintenance and accuracy of master data to support operational efficiency and expert analysis in monitoring of the system performance, implementing corrective actions and providing proactive solutions to prevent potential issues, ensuring optimal system functionality and user satisfaction.Excelled in preparing Test scripts and coordinating with the technical team to arrive at the best solution for the New Requirements.Led regular OSS meetings to coordinate with SAP for the incidents raised and acted as a key point of contact for clients, managing expectations and providing regular updates.Key Achievements - Achieved a high rate of incident resolution within SLA timelines, ensuring minimal disruption to warehouseoperations; Extensive support in critical times like Go-live, hyper care, production issues, UAT & FUT; Maintained a high level of client satisfaction; Contributed to improved system stability & performance; and, improved the system processes to ensure uninterrupted functioning of the system.
Education
SVKM's NMIMS Mukesh Patel School of Technology Management & Engineering
Master of Business Administration in Technlogy Management
SVKM’s Shri Bhagubhai Mafatlal Polytechnic
Diploma of Education
SVKM's NMIMS Mukesh Patel School of Technology Management & Engineering
Bachelor of Technology - BTech
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