Dhruvam Misra
Senior Vice President Global Operations @MarketStar
Signup · Get unlimited contacts
WORK HISTORY
Senior Vice President Global Operations @MarketStar
Hyderabad, IN
EDUCATION
Delhi University
B.Com., Commerce
Gyan Bharati Public School, New Delhi
CBSE 12th Board, Humanities
St. Joseph's College, Allahabad
ICSE 10th Board
Indian School of Business
Rethinking Sales Force Effectiveness, Selling Skills and Sales Operations
Institute of Hotel Management, Lko
Diploma in Hotel Management, Catering Technology and Nutrition, Hotel Management
SKILLS
ABOUT DHRUVAM MISRA
Accomplished professional with rich experience in BPO and KPO environments. Led credit card voice and non-voice processes and multiple product telesales teams, delivering world class customer service, telesales, email, chat, and database management. Adept in managing all contact center SLAs, MIS design, process improvement and standardization, revenue optimization, P&L profitability, while maintaining highest quality standards. Acquired new clients across geographies and grew existing client accounts. Outstanding communication with proven ability to successfully build and lead large teams, manage high complexity portfolios and deliver profitability.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.