Dhruva Vala

Operations & Crm Administrator @Vape Supplier Ltd

Birmingham, GB

Oversee Shopify order fulfilment, CRM management, and logistics integration (DPD/DX) for a national e-commerce retailer.I combine operational accuracy with digital process improvement — leveraging analytics and automation tools to optimise workflow and customer satisfaction.Key Achievements & Responsibilities:• Managed Shopify order systems, achieving 100% accuracy and cutting dispatch errors by 15% through process tracking and system checks.• Integrated DPD/DX shipping APIs, reducing average order processing time by 20%.• Maintained CRM databases, ensuring high-quality data integrity and reporting accuracy.• Analysed sales and logistics KPIs, providing insights to improve stock forecasting and customer experience.• Supported digital process optimisation and explored opportunities for automation in inventory and order management.Core Skills: Shopify | CRM | Excel Automation | Data Analysis | E-commerce Analytics | DPD/DX Integration | Process Optimisation | Digital Operations | Customer Experience

Dhirubhai Ambani University

Bachelor's degree, Information Technology

University of Birmingham

Master's degree, Advanced engineering management