Dhruv Soni

Experience

1. Crisis Hotline

   Crisis Text Line

   Apr 2025 — Present

   Provide real-time, text-based emotional support to individuals experiencing acute distress, including suicidal ideation, self-harm urges, panic attacks, and trauma triggers. • Apply the Crisis Counseling Model (CCM) to build rapport, validate emotion, assess risk level, ensure texter safety, and collaboratively de-escalate crisis situations. • Trained in core principles of crisis intervention, active listening, motivational interviewing, and trauma-informed care, with continued education via supervision modules. • Document all interactions in a secure clinical platform, developing skills in succinct risk formulation, clinical documentation, and ethical boundary-setting. • Gain ongoing exposure to emerging trends in digital mental health, supporting texters from diverse backgrounds including LGBTQIA+ youth, survivors of abuse, and individuals with neurodivergent traits. • Build resilience, empathy, and psychological insight through weekly supervision, feedback, and data-driven case reflection, directly strengthening readiness for clinical doctoral training.

Education

• Oberoi International School

  9th

  2020 — 2021