Dhruv Raja

Deputy Manager @Kotak Mahindra Bank

Mumbai, IN

Collection Vendor Compliance Testing> Performed compliance testing on collection agencies across multiple verticals to ensure adherence to RBI guidelines> Prepare and present audit reports to management, highlighting critical observations, recommendations, and an action plan> Developed penalty and control mechanisms based on test outcomes, resulting in Pan India compliance upliftCOC (Code of Conduct) training process> Training Internal employees and associate Vendors on COC guidelines and call calibration> Provide regular reports to management on training program effectiveness and recommendations for improvements> Revamped the whole COC training process for better engagement and ensuring collection staff are compliant with the RBI COC guidelines