Dhruv Raj Kavi
Senior Customer Service Representative @Concentrix
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WORK HISTORY
Senior Customer Service Representative @Concentrix
IN
Senior Customer Service Representative:1. Manage technology-driven team targets at Concentrix, utilizing Outlook and excel to optimize customer service operations.2. Implemented process efficiencies that streamlined workflows, resulting in AHT being driven to 350 seconds.3. Refined and optimized the existing knowledge base, adding new process updates and ensuring all information was clear and readily accessible.4. Supervised daily team operations, ensuring adherence to performance metrics and quality standards.
EDUCATION
Kalinga University, Raipur
Bachelor's degree, Computer Programming, Specific Applications
ABOUT DHRUV RAJ KAVI
Highly accomplished Senior Customer Service Representative with a proven track record of exceeding customer satisfaction targets and leading teams to deliver exceptional support. Expert in resolving complex issues, building strong customer relationships, and implementing process improvements to enhance service efficiency.
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