Dhruv Patel
- Role
- Desktop Support Management for Multi-location Users at Verizon
- Location
- North Brunswick, NJ, US
- LinkedIn followers
- 500 followers
About Dhruv Patel
OBJECTIVE: To acquire a job in a highly competitive environment that is full of…
Experience
Desktop Support Management for Multi-location Users
Feb 2020 — Present
Responsible for the maintenance and repair of routers, switches, and backup systems integral to network functionality. •Assisted in firewall maintenance throughout the network environment to maintain a secure system. • Served as the Microsoft Windows desktop operating system resource person to quickly address complex user issues. • Performed configuration testing of antivirus software in a networked environment. • Configure antivirus software to fully protect IT environment. • Monitor the performance of the computer systems and address issues as they arise. • Provide technical support for software reconfigurations to aid in function customization. • Test software performance throughout the desktop network to ensure peak performance. • Install computer hardware and software on desktops to keep versions current. • Initiate and complete Microsoft Windows server operating system updates. • Network with LAN/WAN and active directory for continuous company connection. • Completed password changes and supplied active directory support. • Installed both computer hardware and software. • Answered new hire questions regarding Microsoft Office. • Trained staff on a new employee computer access protocol.
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