Dhruv Kumar Jha
Business Intelligence & WFM Reporting Analyst | Power BI | Domo | SQL | Data Visualization | PGDM (Business Analytics) | Open to Relocation
- Role
- Senior Representative, Bi & Wfm Reporting at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Dhruv Kumar Jha
Business Intelligence & Workforce Management (WFM) Reporting Analyst with 7 years of experience delivering actionable insights, performance analysis, and business process improvements in customer care and BPO environments. Recently completed Post Graduate Diploma in Management (PGDM) in Business Analytics (2022–2024) with hands-on expertise in Power BI, Domo, SQL, Advanced Excel, and WFM Reporting. Proven ability to design automated dashboards, analyze complex datasets, and communicate findings to senior leadership to drive operational efficiency, SLA adherence, and client satisfaction. Core Competencies: • Business Intelligence & Data Analysis • WFM Reporting & SLA Management • Root Cause Analysis & Process Optimization • Dashboard Development (Power BI, Domo) • SQL, Excel Automation & Data Visualization I am actively seeking Business Intelligence, Data Analyst, or WFM Reporting Analyst opportunities in Germany/Europe with visa sponsorship. Ready to relocate, learn, and contribute to a data-driven organization.
Experience
Senior Representative, Bi & Wfm Reporting
Sep 2021 — Present · Gurugram, IN
Creating a detailed business analysis, outlining problems, opportunities, and solutions for a business• Collaborated with international stakeholders particularly in APAC and EMEA regions, to tackle business challenges through data analytics tools.• Developed dynamic Power BI dashboards and reports to enable real-time monitoring of key performance indicators (KPIs), contributing to the company\'s strategic goals.• Defining business requirements and reporting them back to stakeholders. etc.• Working alongside Directors, Project Managers, developers, and other BA\'s to provide IT solutions & support to meet the business needs.• Domo Dashboards, conducting productivity data analysis; supported stakeholders in gap analysis, process consulting, business process modelling & improvements.• Migrating existing self-service reports and adhoc reports into Power BI and Excel.
Education
Lalit Narayan Mithila University, Darbhanga
Bachelor of Arts - BA
2013 — 2016
C M Science College Darbhanga
Intermediate in Science, Physics Chemistry Mathematics
Institute of Management Technology, Ghaziabad
PGDM, Data science and Business Analytics
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